FAQs

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General FAQs 

 

How does Giftsenda work?

Giftsenda allows users to browse a curated selection of gifts and swag.They can choose the right option(s) for their recipients or create a collection of gifts from which they can choose, and then personalize the gift with messages and branding. After selecting the gifts, you can schedule delivery via direct mail to the recipient’s address, or digitally via giveaway links or email gift invites, making the process seamless and efficient.

Can I personalize the gifts I send?

Yes, Giftsenda offers customization options for many of the gifts available on the platform. You can add personalized messages, custom greeting cards, include company logos on gifts, and in some cases you can even select the packaging style to ensure that your gift feels unique and thoughtful.

Can I create an account for free on the Giftsenda platform?

The Lite Plan is Giftsenda’s entry-level offering, providing basic access to the corporate gifting platform without any subscription fees.

Is there a minimum order quantity?

No, Giftsenda allows users to send gifts in any quantity, whether it’s one gift or a bulk order. This makes it suitable for both small businesses and large enterprises.

What types of gifts are available on Giftsenda?

Giftsenda provides a variety of gift options, including personalized items, wellness products, food and beverage baskets, tech gadgets, e-gift cards, swag and more. You can choose gifts based on your recipient’s preferences, location or the occasion. You also have the option to create custom gifts and swag kits as part of your gifting projects.

Can I send gifts internationally?

Yes, Giftsenda supports international gift delivery through our wide network of partners in each country. This means that you can send gifts to recipients in over 200 countries. The cost of shipping depends on the country you’re sending gifts to but you do not have to worry about paying customs and duty fees as gifts are sourced locally.

How do I track my gift delivery?

You can easily track the status of your delivery via the dashboard of the specific gift campaign on the platform.

Can I schedule gifts to be sent at a later date?

Yes, you can schedule the delivery of your gifts in advance. This feature is perfect for special occasions like birthdays, holidays, or work anniversaries.

Are there any subscription or membership fees for using Giftsenda?

For the Lite and Pro plans, you only pay for the gifts you order, along with any applicable shipping charges and a processing fee. Alternatively, you may get a subscription and waive the processing fees with the Pro or Enterprise plans that include annual subscription fees.

How can I get in touch with Giftsenda’s customer support?

If you need assistance, you can contact Giftsenda’s customer support team through our website or via [email protected]. We offer multiple channels of communication, including email and live chat, to help you with any questions or issues.

Can I allocate a budget to specific teams?

Yes, with Giftsenda, you can allocate budgets to specific teams. The platform allows you to set spending limits and manage budgets for different departments and users, ensuring controlled and strategic gifting. This helps maintain oversight while giving teams the flexibility to send gifts within their allocated budget.

How does a digital gift invite work?

A digital gift invite on the Giftsenda platform allows you to send gifts effortlessly via email or a shareable link. When you send a digital gift invite, the recipient can access a link with a selection of gifts to choose from, ensuring they get something they truly appreciate. They can then enter their preferred delivery details, making the process seamless and hassle-free. This method eliminates the need for collecting addresses in advance and provides a personalized gifting experience. It’s a convenient and efficient way to send gifts, whether individually or in bulk, while keeping the process simple and engaging.

Can I send bulk direct mail campaigns?

Yes, Giftsenda allows you to send bulk direct mail campaigns with ease. Simply upload your contact list via CSV or by integrating your CRM/HRM, select gifts from a curated collection, customize your greeting card, and schedule the delivery. Giftsenda handles the shipping, tracking, and notifications, ensuring a seamless gifting experience.

Can you help with swag for events?

Yes, Giftsenda can help with swag for events. The platform allows you to send branded merchandise and customized gifts for corporate events, trade shows, or employee appreciation. You can easily create and distribute swag packs through direct mail, shareable gift links or email invites, making it simple to manage bulk gifting. Additionally, Giftsenda offers a concierge service to assist you with organizing your swag gifting.

How do I start gifting?

To start gifting with Giftsenda, simply sign up for the platform via the link and explore the available gifting options. If you would like to have a demo of the platform, you may also book an appointment with one of our gift campaign experts.

Can I withdraw my funds from the platform if I do not need it anymore?

Yes, you can withdraw your funds by simply sending a request via email.

Talk to a Gifting Consultant to create your first project! 

Book a demo with one of our gift campaign experts to find out how Giftsenda works and to tell us about your gifting needs. >> See Plans